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Privacy Policy

Last updated: September 28, 2025

1) Scope & acceptance

1. ZUVIC operates this website and store (the “Services”). Shopify powers our checkout and commerce infrastructure.
2. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or shop with us.
3. By using the Services, you confirm you’ve read and understood this Privacy Policy. If there’s a conflict with our Terms of Service, this Privacy Policy controls for privacy matters.

2) Personal information we collect or process

1. “Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include anonymized or de-identified data.
2. Categories we may collect (depending on your use and local law):
3. Contact details: name, billing/shipping address, phone, email.
4. Financial & transaction: card or payment details (processed by providers), order history, refunds, returns, exchanges.
5. Account data: username, password, preferences, saved items.
6. Device & usage: IP, device/browser info, cookies, and how you navigate and interact with the Services.
7. Communications: messages you send us (support, reviews, forms).
8. Inferences: insights derived from the above to improve your experience.

3) Sources of personal information

1. Directly from you: when you browse, create an account, place an order, contact us, or submit forms.
2. Automatically: via cookies, pixels and similar technologies when you use the Services.
3. Service providers: who operate features for us (e.g., payments, hosting, analytics, shipping, support).
4. Partners/third parties: marketing, social, or logistics partners where allowed by law.

4) How we use your personal information

1. Provide, tailor & improve the Services: process orders and payments, ship items, manage your account and preferences, manage returns/exchanges, show recommendations, and enhance the shopping experience.
2. Marketing & advertising: send promotional emails/SMS/post; show ads related to your activity (subject to your choices and local law).
3. Security & fraud prevention: authenticate users, protect accounts, prevent, detect and investigate fraud or abuse.
4. Communications & support: respond to your messages, updates about orders and account, and customer care.
5. Legal reasons: comply with laws, respond to valid legal requests, and enforce our terms or policies.

5) How we disclose personal information

1. Service providers: Shopify and vendors who support payments, hosting, analytics, shipping/fulfillment, customer support, cloud storage and security.
2. Business & marketing partners: to deliver ads/marketing where permitted by law and by your choices.
3. At your direction or with consent: e.g., social logins, wishlist shares, or shipping to recipients you specify.
4. Affiliates and corporate transactions: within our group and in connection with mergers, reorganizations or similar events.
5. Legal & safety: to comply with legal obligations or protect rights, safety, and the Services.

6) Relationship with Shopify

1. Our store is hosted on Shopify. Shopify collects and processes personal information to operate and improve the Services.
2. Data you submit is shared with Shopify and may be transferred to other countries. See the Shopify Consumer Privacy Policy and the Shopify Privacy Portal for details and rights.

7) Third-party websites & links

1. Links to third-party sites are provided for convenience. Their privacy and security practices are their own; review their policies before sharing information.
2. Content shared on social networks or public areas may be visible to others.

8) Children’s data

1. The Services aren’t intended for children, and we don’t knowingly collect data from individuals below the age of majority in your jurisdiction.
2. If you believe a child provided information, contact us to request deletion. We don’t knowingly “sell” or “share” personal information of individuals under 16 (as defined by applicable law).

9) Security & retention

1. No system is 100% secure, and data transmitted over the internet may not be fully secure in transit. Avoid sending sensitive details over unsecure channels.
2. We retain information as needed to operate the Services, comply with legal obligations, resolve disputes, and enforce agreements.

10) Your rights & choices

1. Depending on your location, you may have rights to access/know, delete, correct, and port your personal information, and manage marketing preferences.
2. To exercise rights, use available tools on the Services or contact us at support.info@zuvic.in. For Shopify-processed data, visit https://privacy.shopify.com.
3. We may verify your identity and you may designate an authorized agent, subject to laws. We won’t discriminate for exercising your rights.

11) Complaints

1. If you have concerns, contact us at support.info@zuvic.in. Where available, you may appeal our decision or lodge a complaint with your local data protection authority.

12) International transfers

1. We may transfer, store and process personal information outside your country.
2. For EEA/UK transfers, we rely on appropriate safeguards such as Standard Contractual Clauses or other recognized mechanisms, unless an adequacy decision applies.

13) Changes to this policy

1. We may update this Privacy Policy from time to time. We’ll post the new version here, update the “Last updated” date, and notify you where required by law.

14) Contact

1. Questions or requests? Email support.info@zuvic.in.

FAQ

What personal information do you collect?

Contact, account, device/usage data, transaction and payment-related information (processed by providers), communications, and derived inferences—depending on how you use the Services.

Do you share my information with third parties?

We share with Shopify and service providers to operate the Services, with partners for marketing (as permitted), with your consent/direction, to comply with law, and in corporate transactions.

How can I exercise my privacy rights?

Contact us at support.info@zuvic.in or use available tools on the Services. For Shopify-processed data, visit Shopify’s Privacy Portal.

How long do you keep my data?

For as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements.